Cancellation & Refund Policy

Last updated: 28 October 2026

This policy explains how cancellations, quality claims and refunds work for produce supplied by KEY STONE FARMS PRIVATE LIMITED. Because we deal in natural agricultural goods supplied in bulk, our terms are based on inspection at the time of delivery.

1. Cancellation of orders

Before loading: you may cancel a confirmed order by writing to us. Any advance paid will be refunded after deducting actual costs already incurred (for example cleaning, bagging or transport booking). We will share the details of these costs.
After loading or dispatch: an order cannot be cancelled, since the goods are already weighed, packed and on the way.
If we are unable to supply the confirmed quantity or quality (for example due to crop failure or weather), we will inform you promptly and refund the advance for the undelivered part in full.

2. Quality claims

Please inspect the goods when they arrive. If the produce does not match the agreed specification (moisture, foreign matter, damaged grain etc.) or the sample you approved:

Inform us within 48 hours of delivery, before unloading where possible, by phone/WhatsApp and email;
Send photographs, the lorry receipt number and, if available, a lab or quality report;
Keep the goods in their original bags and do not mix or process them until the claim is settled.

We may inspect the goods ourselves or through a mutually agreed surveyor. If the claim is valid, we will offer, by agreement with you: a price adjustment for the difference in quality, replacement of the affected quantity, or return of the goods with a refund.

Please note: claims cannot be accepted for goods that have been unloaded and mixed, processed or stored improperly, or that are reported after 48 hours. Natural variation within agreed trade tolerances is not a defect.

3. Shortage in weight

Small transit loss in weight is normal for grain. Shortage claims above 0.5% of the invoiced weight, supported by a weighbridge slip from the delivery location, will be adjusted on a pro-rata basis.

4. How refunds are paid

Approved refunds are paid by bank transfer to the account the payment came from, within 7 working days of the claim being settled. A credit note is issued under GST rules where applicable.

5. Contact

To cancel an order or raise a claim, contact: KEY STONE FARMS PRIVATE LIMITED, Shop No. 1, H. No. 2976, N.H.B.C., Panipat, Haryana 132103, India · Phone: +91 77538 96864 · Email: [email protected].